Vuelo Privacy Policy

This Privacy Policy (“Policy”) explains how PT Sukma Nasra Kejora (“Vuelo,” “we,” “our,” or “us”) collects, uses, and protects personal information of users (“you,” “your”) who visit or use our services, including our website https://vuelo.id

(the “Site”) and all related platforms, features, and digital products (collectively, the “Services”).

By accessing or using any of Vuelo’s Services, you acknowledge that you have read and agreed to this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Changes to This Privacy Policy

Vuelo may update this Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page with the “Last Updated” date revised accordingly. You are encouraged to review this Policy periodically.

2. Information We Collect

Depending on how you interact with Vuelo, we may collect the following types of information:

A. Information You Provide Directly

Personal details such as name, email address, phone number, and date of birth.

Passport details, national ID, and supporting documents for visa processing.
Payment details, billing address, and transaction confirmations.
Account credentials (username, password) if you create an account.
Information shared through customer support or inquiry forms.

B. Information Collected Automatically
We may automatically collect certain data about your interaction with our platform using cookies, pixels, or similar technologies, including:

Device and browser information, IP address, and session activity.
Pages visited, time spent, and referral sources.

C. Information from Third Parties
We may obtain information from third-party services that support our operations, such as:

Payment gateways and processing partners.
Partner embassies or authorized visa centers.
Marketing and analytics service providers.

3. How We Use Your Information

We process your information for the following purposes:

To process visa applications and deliver the Services.
To verify your identity and documents.
To communicate updates regarding your application status.
To improve and personalize user experience.
To process payments securely and manage billing.
To comply with legal and regulatory requirements.
To protect against fraud, unauthorized access, or misuse of the Services.
To provide customer support and resolve issues.

We will not use your information for purposes unrelated to these without your explicit consent.

4. Cookies and Tracking Technologies

Vuelo uses cookies and similar technologies to enhance user experience, analyze traffic, and improve Services. You may manage your cookie preferences through your browser settings. Disabling cookies may affect some functionalities of the Site.

5. How We Share Your Information

Vuelo only shares personal information when necessary and in accordance with this Policy:

With trusted vendors who support our operations (e.g., payment processors, IT providers).
With embassies, consulates, or official visa partners as required for processing applications.
With marketing and analytics partners to improve our Services.
If required by law or governmental authority.

We do not sell or trade your personal data.

6. Data Security and Retention

We use encryption, secure servers, and regular audits to protect your personal information from unauthorized access, loss, or misuse.
Your information will be retained only as long as necessary to fulfill the purposes described in this Policy or comply with legal obligations.

7. Your Rights

In accordance with Indonesia’s Personal Data Protection Law (UU PDP), you have the right to:

Access, correct, or delete your personal data.
Withdraw consent for data processing.
Request data portability.
File a complaint with relevant authorities if your rights are violated.

Requests can be made via email to our Data Protection Officer (DPO) listed below.

8. Children’s Privacy

Vuelo’s Services are intended for adults. We do not knowingly collect personal data from minors without parental consent. If you believe a child has provided us with personal information, please contact us to have it removed.

9. International Data Transfers

Your data may be processed in Indonesia or other jurisdictions necessary to provide the Services. Vuelo ensures that adequate safeguards are in place to protect your personal data.

10. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

PT Sukma Nasra Kejora (Vuelo)
📍 Jakarta, Indonesia

AD PREMIER LANTAI 17 SUITE 04 B,JL.TB.SIMATUPANG NO.5 ,
Desa/Kelurahan Ragunan, Kec. Pasar Minggu, Kota Adm. Jakarta Selatan, Provinsi DKI Jakarta,
Postal Code: 12550

📧 info@vuelo.id